RetailDetail EU
Europe - EN
  • België - NL
  • Belgique - FR
  • Nederland - NL
  • Europe - EN
  • Newsletter
  • Contact & Route
Members' area
  • Log in
  • Become a member
  • News
    • Food
    • Fashion
    • Home
    • Electronics
    • Beauty/Care
    • DIY/Garden
    • Leisure
    • General
  • Events
    • OVERVIEW EVENTS
    • EVENT PARTNERSHIPS
  • Advertising
    • PRINT ADVERTISING
    • ONLINE ADVERTISING
  • Members’ area
RetailDetail EU
Europe - EN
  • België - NL
  • Belgique - FR
  • Nederland - NL
  • Europe - EN
  • Newsletter
  • Contact & Route
  • News
    • Food
    • Fashion
    • Home
    • Electronics
    • Beauty/Care
    • DIY/Garden
    • Leisure
    • General
  • Events
    • OVERVIEW EVENTS
    • EVENT PARTNERSHIPS
  • Advertising
    • PRINT ADVERTISING
    • ONLINE ADVERTISING
  • Members’ area
Members' area
  • Log in
  • Become a member
thumb
Written by Stefan Van Rompaey
In this article
  • Companies Marks & Spencer
  • Topics Fraud
  • Geography United Kingdom
Share article
  • facebook
  • instagram
  • twitter
  • linkedin
  • email

Click & collect available again at Marks & Spencer, months after cyber attack

icon
Fashion12 August, 2025
Shutterstock.com

Nearly four months after a major cyberattack crippled online operations at Marks & Spencer, the British chain has reinstated its click & collect service for fashion orders. With that, most of the chain’s services appear to have been restored.

Returns accepted again

Fifteen weeks after Marks & Spencer was forced to shut down its click & collect service due to a cyber attack, the retailer has good news for its customers:“Next-day click & collect is back“, its website reports. Returns are also now accepted again at all stores in the United Kingdom.

The retailer’s online store was inaccessible for 46 days as a result of a cyber attack in April, a hack that also temporarily impacted the supply of its physical stores. Restoring online services took considerable time. Only since June 10 have customers been able to place online orders again. M&S estimates total damages at 300 million pounds (over 350 million euros), although a part of that could be recovered through insurance.

More about... Fashion
See more
  • icon
    Fashion22 August, 2025
    Van Lier reopens webshop

    Dutch shoe brand Van Lier has reopened its webshop again, a week after the bankruptcy of several subsidiaries.

  • icon
    Fashion22 August, 2025
    Fashion chain e5 opens first outlet store

    Belgian fashion retailer e5 shifts up a gear this weekend, opening new stores in Kampenhout and Ninove. In addition, the chain opened Wednesday and first “real” outlet store in Denderleeuw.

  • icon
    Fashion21 August, 2025
    Guess comes into the hands of Reebok owner Authentic Brands Group

    Authentic Brands Group, owner of more than 50 fashion brands, is taking a majority stake in American lifestyle brand Guess, which is looking to further expand its global reach through the partnership.

Events
  • 17
    Sep
    CAPTAINS OF RETAIL 2025 – EDITION II
  • 25
    Sep
    RETAIL MARKETING DAY 2025
  • 20
    Nov
    RETAILDETAIL NIGHT 2025
Most read
  • icon
    Fashion29 July, 2025
    Why Inditex keeps reducing its store network
  • icon
    General31 July, 2025
    With its first non-food store, Lidl is taking on Action and TEDi
  • icon
    Electronics24 July, 2025
    MediaMarkt confirms “advanced” takeover talks with JD.com
  • icon
    Electronics31 July, 2025
    JD.com takes a stake in Ceconomy (MediaMarkt) with an eye on a full takeover
Follow RetailDetail
  • socialFacebook
  • socialTwitter
  • socialInstagram
  • sociallinkedIn
footer-logo
RetailDetail, the leading b2b-retailcommunity in the Benelux, keeps retail professionals up-to-date by means of online & offline publications, retail events, inspiring retail hunts and the unique co-creation platform The Loop, where retailers and their suppliers can experience the future of shopping.
Mailing Address
Kolveniersstraat 7, bus 26 2000 Antwerp
Visiting address
Stadsfeestzaal – Meir 78 2000 Antwerp
How to reach us:
Directions
© 2025 RetailDetail
general conditions | privacy policy
Contact us About us info@retaildetail.be
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies.
Accept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the ...
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT