In Belgium, Aldi Nord is testing a loyalty programme in its app for the first time. Shoppers can save points to redeem them for free products. But, of course, there is more to it than just customer loyalty.
Redeeming points
This week, a new feature appeared in the Aldi app in Belgium: a loyalty programme. Customers can create a profile and scan a QR code at the checkout of participating shops to collect points with their purchases. They can then redeem those points for free products or discounts.
The pilot project is being tested in some seventy Aldi shops in the West of Belgium, a representative region with both urban and rural shops in both the Dutch and French speaking area. The German Aldi Nord headquarters are following the trial closely, hoping to implement it internationally if it yields good results, according to German trade media.
Rewarding loyal customers
Aldi must be just about the last retailer to launch a loyalty programme – rival Lidl has been offering discounts in its Plus app for some time. It is a remarkable U-turn for the discounter, which avoids complexity as much as possible. The initiative does not seem illogical: with more than 440 shops and a market penetration of over 80 %, Aldi can hardly grow in Belgium by opening additional branches or attracting new customers. A savings programme, however, could encourage occasional customers to come more often and buy more.
“With the new applications in our app, we want to reward loyal customers extra, on top of our low prices and weekly promotions. A customer who frequently shops at Aldi will therefore save extra in a smart and easy way“, spokesman Jason Sevestre told Belgian broadcaster VRT.
Data is crucial
However, there is more to the trial than that: an app does more than redeem points and give discounts, it collects valuable personalised data about customers’ buying behaviour for Aldi. Such data have become crucial in competition: they allow product ranges and promotions to be better aligned with customer preferences and to send customers targeted offers over time.
Retailers can also market data by selling them to suppliers – an aspect that is probably less of an issue for Aldi with its limited range of branded products, but still: the discounter reaches a broad audience that can be of interest to a lot of advertisers. So it remains to be seen what Aldi intends to do with the collected data.
