RetailDetail EU
Europe - EN
  • België - NL
  • Belgique - FR
  • Nederland - NL
  • Europe - EN
  • Newsletter
  • Contact & Route
Members' area
  • Log in
  • Become a member
  • News
    • Food
    • Fashion
    • Home
    • Electronics
    • Beauty/Care
    • DIY/Garden
    • Leisure
    • General
  • Events
    • OVERVIEW EVENTS
    • EVENT PARTNERSHIPS
  • Advertising
    • PRINT ADVERTISING
    • ONLINE ADVERTISING
  • Members’ area
RetailDetail EU
Europe - EN
  • België - NL
  • Belgique - FR
  • Nederland - NL
  • Europe - EN
  • Newsletter
  • Contact & Route
  • News
    • Food
    • Fashion
    • Home
    • Electronics
    • Beauty/Care
    • DIY/Garden
    • Leisure
    • General
  • Events
    • OVERVIEW EVENTS
    • EVENT PARTNERSHIPS
  • Advertising
    • PRINT ADVERTISING
    • ONLINE ADVERTISING
  • Members’ area
Members' area
  • Log in
  • Become a member
thumb
Written by Peter Somers
In this article
Share article
  • facebook
  • instagram
  • twitter
  • linkedin
  • email

Marks & Spencer buys Ocado's Waitrose customers

icon
General27 February, 2019

Marks & Spencer and online retailer Ocado are launching a joint venture: M&S will now have a food delivery service as it buys Ocado’s Waitrose customers for 750 million pounds (about a billion euros).

 

License agreements

In practice, Ocado will be split in two, in accordance with the wishes of CEO Tim Steiner. He wants his company to focus on selling technology licenses to retailers across the world. In the past year, the company has been signing license agreements with retailers in Canada, Sweden and the United States. Currently, Ocado’s value is estimated at 6 billion pounds (5 billion euros).

 

The second part, that will be put in the new joint venture, is Ocado’s 721,000 active customers. The deal with Marks & Spencer will mean however that the company will have to say goodbye to Waitrose, which has been their supplier for two decades. Critics therefore wonder what M&S has actually bought for its money: they may gain Ocado’s customers, but those people still think they are Waitrose’s customers. The way the deal is financed has also raised some questions: M&S is burdened with a billion pound debt.

More about... General
See more
  • icon
    General8 October, 2025
    Vinted Go opens its first lockers in Belgium

    Vinted Go, the network of lockers for picking up online purchases, has opened its first lockers in Belgium. The first location was at a Delhaize supermarket in Antwerp. In the Netherlands, the company wants to double the number of locations in the coming year.

  • icon
    General8 October, 2025
    Amazon invests 1 billion euros in faster delivery in Belgium

    Over the next two years, Amazon will invest €1 billion in Belgium to enable same-day delivery. The e-commerce giant also wants to improve its services to Belgian SMEs.

  • icon
    General7 October, 2025
    New AI Product Assistant makes online shopping simpler and more personal

    Online shoppers often spend more time searching than buying. Filters, menus, and search functions are still too often frustrating or inaccurate, causing more than half of visitors to drop off before they find what they want. A new AI Product Assistant promises to simplify that process by allowing visitors to...

Events
  • 20
    Nov
    RETAILDETAIL NIGHT 2025
Most read
  • icon
    Fashion23 September, 2025
    Zalando tackles abuse in returns
  • icon
    General9 September, 2025
    Flying Tiger continues growth with expansion to Malaysia, Canada, Balkans
  • icon
    Beauty/Care9 September, 2025
    French optical chain Lunettes Pour Tous opens fifth Belgian store
  • icon
    General9 September, 2025
    “AI blurs the lines between customer service and marketing”
Follow RetailDetail
  • socialFacebook
  • socialTwitter
  • socialInstagram
  • sociallinkedIn
footer-logo
RetailDetail, the leading b2b-retailcommunity in the Benelux, keeps retail professionals up-to-date by means of online & offline publications, retail events, inspiring retail hunts and the unique co-creation platform The Loop, where retailers and their suppliers can experience the future of shopping.
Mailing Address
Kolveniersstraat 7, bus 26 2000 Antwerp
Visiting address
Stadsfeestzaal – Meir 78 2000 Antwerp
How to reach us:
Directions
© 2025 RetailDetail
general conditions | privacy policy
Contact us About us info@retaildetail.be
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies.
Accept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the ...
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT