Takeout via chatbot: why Just Eat Takeaway and Glovo embrace AI for orders

Just Eat Takeaway.com introduces a AI voice assistant for ordering meals and groceries. Competitor Glovo is taking a different approach, making its offerings directly searchable via ChatGPT and Claude. This marks the beginning of a new era for delivery apps.

“Conversational commerce”

Just Eat Takeaway.com is rolling out its own AI assistant this week, allowing users to verbally specify what they’re in the mood for. Glovo, on the other hand, launched a Shopping Assistant for ChatGPT and Claude at the end of July, enabling consumers to search for products at local stores and restaurants.