RetailDetail EU
Europe - EN
  • België - NL
  • Belgique - FR
  • Nederland - NL
  • Europe - EN
  • Newsletter
  • Contact & Route
Members' area
  • Log in
  • Become a member
  • News
    • Food
    • Fashion
    • Home
    • Electronics
    • Beauty/Care
    • DIY/Garden
    • Leisure
    • General
  • Events
    • OVERVIEW EVENTS
    • EVENT PARTNERSHIPS
  • Advertising
    • PRINT ADVERTISING
    • ONLINE ADVERTISING
  • Members’ area
RetailDetail EU
Europe - EN
  • België - NL
  • Belgique - FR
  • Nederland - NL
  • Europe - EN
  • Newsletter
  • Contact & Route
  • News
    • Food
    • Fashion
    • Home
    • Electronics
    • Beauty/Care
    • DIY/Garden
    • Leisure
    • General
  • Events
    • OVERVIEW EVENTS
    • EVENT PARTNERSHIPS
  • Advertising
    • PRINT ADVERTISING
    • ONLINE ADVERTISING
  • Members’ area
Members' area
  • Log in
  • Become a member
thumb
Written by Pauline Neerman
In this article
  • Companies H&M
  • Topics Financial results
Share article
  • facebook
  • instagram
  • twitter
  • linkedin
  • email

H&M aims to win back consumers after sales slump

icon
Fashion27 March, 2024
H&M / Martin Pilette

Despite a sales drop of 2 %, H&M CEO Daniel Ervér is pleased with the increase in profits and gross margin. The fashion giant plans to reduce the number of its shops by sixty units this year.

Falling costs

In its first quarter (1 December to 29 February), the Swedish group achieved net sales of 53.7 billion crowns (4.7 billion euros). Nonetheless, Ervér believes that his fashion giant has developed in the right direction, focusing mainly on profitability.

Gross profit rose by 7 % to 27.7 billion Swedish crowns (2.4 billion euros), corresponding to a gross margin of 51.5 %. Operating profits even rose 186 % to 2.07 billion Swedish crowns (200 million euros), equivalent to a threefold increase in the profit margin to 3.9%.

Ervér boasts he managed to reduce costs, mainly through efficiencies in the supply chain. Although the group still sources most of its products from the Far East, H&M also wants to produce closer to home and invests in nearshoring. However, the group admits that some of the cost reductions have come naturally through lower raw material and transport costs than last year.

Investing in shops

The H&M Group realises that the time has come to boost sales: improving the customer offer, the shopping experience and the supply chain are now top priorities. For example, the retailer wants to lower its prices, particularly in the United States.

The fast-fashion player also wants to reinvest in its physical shops, renovating 250 shops this year. Particular attention will be paid to major cities such as London and New York, “to rebuild credibility” with consumers. In total, H&M plans to open around 100 new shops, while closing 160 this year, meaning a net reduction of sixty.

At the same time, H&M has published its sustainability report for 2023. Last year, its greenhouse gas emissions fell by 22 %, while 85 % of the materials used were recycled or sustainable. The new ambition is to use 50 % recycled materials by 2030, compared with 25 % today. With this in mind, the H&M group has co-founded Syre, which aims to develop the recycling of polyester from textile to textile. The aim is to close the loop, moving from virgin polyester and rPET to a circular alternative.

More about... Fashion
See more
  • icon
    Fashion7 July, 2025
    H&M deploys bodycams against increasing violence in shops

    H&M has launched a pilot project using bodycams for shop employees in selected stores in the United Kingdom, to combat increasing cases of theft and even violence in shops.

  • icon
    Fashion4 July, 2025
    New owner for struggling Le Coq Sportif

    Franco-Swiss businessman Dan Manane is the new owner of the French sports brand Le Coq Sportif. A commercial judge in Paris favoured his bid today over a bid from a French consortium.

  • icon
    Fashion4 July, 2025
    LVMH hit by second cyber attack

    Luxury giant Louis Vuitton has confirmed that its South Korean branch has been the target of a cyberattack in which hackers had access to customer data. The company stresses that no financial information, such as credit card and bank account details, was taken.

Events
  • 17
    Sep
    CAPTAINS OF RETAIL 2025 – EDITION II
  • 25
    Sep
    RETAIL MARKETING DAY 2025
Most read
  • icon
    Food13 June, 2025
    “Carrefour seeks buyer for Italian branch”
  • icon
    General20 June, 2025
    Fashion and hospitality boost El Corte Inglés’ profits
  • icon
    General10 June, 2025
    Marks & Spencer resumes online orders after 46 days
  • icon
    Fashion11 June, 2025
    Pinko at a turning point: returns to profit this year
Follow RetailDetail
  • socialFacebook
  • socialTwitter
  • socialInstagram
  • sociallinkedIn
footer-logo
RetailDetail, the leading b2b-retailcommunity in the Benelux, keeps retail professionals up-to-date by means of online & offline publications, retail events, inspiring retail hunts and the unique co-creation platform The Loop, where retailers and their suppliers can experience the future of shopping.
Mailing Address
Kolveniersstraat 7, bus 26 2000 Antwerp
Visiting address
Stadsfeestzaal – Meir 78 2000 Antwerp
How to reach us:
Directions
© 2025 RetailDetail
general conditions | privacy policy
Contact us About us info@retaildetail.be
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies.
Accept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT