Crisp posted hefty loss in 2023

Dutch online retailer Crisp ended 2023 with a hefty loss, despite a significant increase in sales. The retailer said it managed a double-digit growth last year, this year it aims to become operationally profitable.

Cost cut

In 2023, Crisp’s sales rose from 58 to 74 million euros, but at the same time there was a hefty loss of 48 million euros. That is only slightly less than the 50 million from a year earlier, Dutch news site Quote cites from figures the retailer filed with the Chamber of Commerce. Since 2018, Crisp’s losses have risen to almost 135 million euros. Meanwhile, the company refinanced a loan of 23.9 million euros and “posted double-digit growth over 2024”, CEO Tom Peeters said without going into further detail. Official figures for last year are still pending.

However, Peeters did previously state that sales would increase by around 25 % to 90 million euros in 2024 and that the online supermarket was “operationally profitable” in the Netherlands for the first time, partly thanks to a 15 % cost cut. At its Amsterdam headquarters, one job out of ten was cut and logistics were streamlined, with the Belgian distribution centre in Bornem closing. In Belgium, the retailer aims to become profitable this year.