Metro hit by IT problems again

After an earlier cyber attack at the end of October, digital services at Belgian branches of food wholesaler Metro have again been severely disrupted: cash registers are only working offline and there is disruption in the webshop.

New attack, or aftermath of previous one?

Again, Metro has had to shut down a number of digital services due to a cyber attack. This time, access to computers, e-mail communication and digital services in stores are affected. In the Belgian stores of Metro and Makro – which have been sold but are still running on Metro AG’s infrastructure – the cash registers are currently only working in offline mode. The stores can only be reached by phone and the delivery service has been temporarily halted. So report us sources within the company.

It is not yet clear whether this is a new cyber attack, or the aftermath of a previous large-scale action by hackers. A cyberattack hit Metro on 17 October and caused disruption that lasted more than a week. Then too, checkout systems, electronic price labels and e-commerce services were disrupted, in all countries where the foodservice wholesaler operates. It was not until 24 October that the problems were over, according to the company, which initially did not communicate about the problems out of caution.