Roland Berger’s consultants have highlighted five important trends for the future: digital competitors can become partners; low-cost chains are growing; the customer experience is becoming more important; big data’s potential is underestimated and robots are taking over stores.
American online powerhouse Amazon aims to create 15,000 new jobs in Europe this year (among which 2,000 in Germany, 1,500 in France and 5,000 jobs in the United Kingdom), as the company looks to expand its logistics network and other services.
Sources indicate Amazon is looking for store space in London, apparently to open an Amazon Go supermarket someday. This particular type of supermarket, with only 1 existing store in Seattle, has no cash registers.
Amazon has transformed its Amazon Dash into a virtual version for its website. Amazon will give customers advice, but they can also add their own versions of the button that allows them to order a particular product instantly.
Every year, Deloitte creates a ranking of the 250 largest retailers worldwide and for the first time ever, Amazon enters the top 10. Consumers are looking for surprising experiences and products, the consultant claims.
American retail chain Walmart has just acquired online shoe retailer ShoeBuy to help its other recent acquisition, Jet.com, gain a foothold in the online struggle against competitor Amazon. ShoeBuy in itself is also a rival to Amazon's Zappos.
German online retailers Otto and Zalando are currently the largest online fashion retailers in Western Europe, with a market share of respectively 6.2 and 6.1 %, but Amazon is inching closer and already claims 5.7 % of the market.
In a funny parody, French Monoprix has spoofed Amazon Go's recent launch video. The French urban shopping chain uses the parody to promote its own home delivery service, which has been around for ten years.