14 days of reconsidering allowed for online purchases

The European Parliament and the members of the European Union have reached an agreement to protect the online consumers even better. The period in which they can return products will be extended from one to two weeks after delivery.

 

Also for Tupperwareparties, not for digital music

This extended period is valid for e-commerce transactions, but also for online auctions and even home party sales (e.g. Tupperware nights). Online purchase of digital music, films and software is exempt from the new rules. The sellers are obliged to inform the customers clearly about this waiting period: if they do not, that period is automatically prolonged to one year.

 

No more 'hidden' costs or long delivery delays


The European Parliament has also decided that extra costs, caused by automatically checked fields in internet forms, are forbidden and that products should be delivered within 30 days. It also wanted to force the seller to refund the forwarding prices if the product costs more than 40 euro, but that proposition has been rejected by the member states: the seller still only has to refund the purchasing price.

The ministers of each EU member state will have to agree to the agreement, which would be passed probably by the end of June.

The European Parliament and the members of the European Union have reached an agreement to protect the online consumers even better. The period in which they can return products will be extended from one to two weeks after delivery.

 

Also for Tupperwareparties, not for digital music

This extended period is valid for e-commerce transactions, but also for online auctions and even home party sales (e.g. Tupperware nights). Online purchase of digital music, films and software is exempt from the new rules. The sellers are obliged to inform the customers clearly about this waiting period: if they do not, that period is automatically prolonged to one year.

 

No more 'hidden' costs or long delivery delays


The European Parliament has also decided that extra costs, caused by automatically checked fields in internet forms, are forbidden and that products should be delivered within 30 days. It also wanted to force the seller to refund the forwarding prices if the product costs more than 40 euro, but that proposition has been rejected by the member states: the seller still only has to refund the purchasing price.

The ministers of each EU member state will have to agree to the agreement, which would be passed probably by the end of June.

Questions or comments? Please feel free to contact the editors


Turnover for 100 largest web shops in Belgium grows 13.5 %

16/11/2017

Turnover for the top 100 web shops in Belgium grew 13.5 % from 3.7 to 4.2 billion euro. Digital sales for food items and household products have increased considerably.

Barbie rejects G.I. Joe & co (for now?)

16/11/2017

Toy giant Mattel has allegedly turned down competitor Hasbro’s bid, according to press agency Reuters’ anonymous sources close to the deal. It is still unclear what the repercussions would be.

Henkel increases full-year turnover forecast

15/11/2017

For the first time ever, Henkel will pass the fifteen billion euro turnover milestone for the first nine months of the year. The company will also increase its turnover and profit forecast on the back of these excellent performances.

Singles' Day alters the global retail calendar, even here

14/11/2017

Move aside Christmas turnover, Singles’ Day is the world’s largest shopping holiday – by far. Alibaba generated a 22 billion euro turnover in a single day and even Bol.com took advantage of the day. Are we heading to a new retail calendar?

Avoid long waiting lines at cash registers thanks to Google Maps?

13/11/2017

Google will add a new option to its Maps app on 23 November: users will then be able to assess how much time they will lose at the cash register.

This is how online retailers can beat Amazon Prime

13/11/2017

Market research firm SmarterHQ says Amazon’s bond with consumers is razor-thin and they would quickly abandon their subscription if the advantages proved to be too meagre. This should present opportunities to the competition.

Back to top