Austrian retail group Signa Retail (the owner of German department store chains Karstadt and Galeria Kaufhof) has founded a New Business branch, that should bring about more digital competences and innovation.
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Tmall, the online platform for Western Alibaba brands, is updating the look of its virtual shops. The new concept, Flagship Store 2.0, offers more personalisation, brand experience and augmented reality.
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Carrefour is rolling out two new online services. Within the domestic market of France, the supermarket group will start to offer home deliveries everywhere from 2020 onward. And this year, customers will already be able to pick up their orders within two hours.
As part of its quest to pursue customisable food, the Mars concern has bought Foodspring: the German manufacturer of sports food has been acquired by Mars Edge, a division of Mars looking to innovate in the field of healthy and personalised food products.
Belgian fashion retailer LolaLiza says it achieved a first for Europe with a service that lets customers design their own dresses. Afterwards the dresses can be either picked up at a store or delivered at home.
Amazon is working on a device that listens to users and understands how they feel. It is however not sure that it will make it beyond the prototype stage.
In 2020, RetailDetail will launch ‘The Future of Shopping’ in the Stadsfeestzaal shopping centre in Antwerp. It will be a global first, as a 'live' lab at this scale - where retail chains and tech firms will test brand new concepts together and directly measure their results - does not exist anywhere at the moment.
Virtual and augmented reality make shoppers more inclined to buy things, a new Belgian PhD study shows. “VR and AR fill in the gaps of traditional marketing”, the University of Brussels study finds.
For the first time in years, Apple is no longer number one in the list of the most innovative companies in the world as compiled by Boston Consulting Group. The new champion is Google, followed by Amazon. Both companies are heavily invested in artificial intelligence.
At Tesco, real meat and meat substitutes will now be found side by side. The British supermarket chain has noticed that vegan is the biggest food trend of the decade, so they're launching a new meat counter where the two can be found next to each other.
Colruyt will start using electronic price tags in all of its stores. Not only are they more environmentally friendly, but they also help save on expenses.
Shopping is now possible on Instagram: pictures of brand products are now 'shoppable', allowing you to buy the items and pay through the Instagram app. Users can seamlessly shop in their own environment, featuring nothing but their favourite brands.
Chinese internet giant Alibaba is looking for a new source of revenue: it has opened a "hotel of the future" in Hangzhou, brimming with its own technology.
Decathlon has opened a lab store in Singapore in order to test innovations like internet-connected mirrors, a mobile payment app and a fast transport system for online orders.
In March, French chain Auchan will open its first 'Minute' store in Europe, in the French municipality of Villeneuve d'Ascq (close to the Belgian border). These compact "container stores" have no registers or staff: shopping is entirely done through smartphone.
Big names such as Procter & Gamble, Unilever, Nestlé, Coca-Cola and Carrefour have started a trial project of collecting empty packaging at their consumers' homes for re-use. They want to reduce waste and create a circular working system.