Hema is experimenting with self-checkouts and online ordering from the shop floor: the chain of department stores has developed a 'shelf scanner', so that customers can scan their own products and pay for them using contactless payments.
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Esprit has launched in Beijing with a completely new store concept. As part of this revival, the modem brand wants to make it clear that it is "back in the game". Photos can be found here. In the meantime, just five franchise stores have closed in the Netherlands.
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Uncertainty about the right size keeps many consumers from ordering shoes and clothing online. It also causes a lot of unnecessary returns, so Zalando works on innovative solutions.
The 'gilets jaunes' and trade unionists have protested at the very first unmanned opening of a Casino Géant hypermarket in France. The hypermarket in Angers is usually staffed, but trials an 'autonomous' Sunday afternoon opening.
RetailDetail started as a small one-person blog in 2009. Ten years later, it is the leading community for retail and FMCG professionals in the Benelux, offering a wide range of products and experiences - from an online and a printed magazine over inspirational tours all over the world to a 'living retail lab' and a number of popular events.
Carrefour had planned to open an automated store in the centre of Brussels, but technical and logistical considerations made the French retailer shelve its plans.
River Island is launching Harpenne, a new fashion label that targets an older age range. The label will become available online in September and intends to "lend a voice to the forgotten consumer".
Austrian retail group Signa Retail (the owner of German department store chains Karstadt and Galeria Kaufhof) has founded a New Business branch, that should bring about more digital competences and innovation.
Tmall, the online platform for Western Alibaba brands, is updating the look of its virtual shops. The new concept, Flagship Store 2.0, offers more personalisation, brand experience and augmented reality.
Carrefour is rolling out two new online services. Within the domestic market of France, the supermarket group will start to offer home deliveries everywhere from 2020 onward. And this year, customers will already be able to pick up their orders within two hours.
As part of its quest to pursue customisable food, the Mars concern has bought Foodspring: the German manufacturer of sports food has been acquired by Mars Edge, a division of Mars looking to innovate in the field of healthy and personalised food products.
Belgian fashion retailer LolaLiza says it achieved a first for Europe with a service that lets customers design their own dresses. Afterwards the dresses can be either picked up at a store or delivered at home.
Amazon is working on a device that listens to users and understands how they feel. It is however not sure that it will make it beyond the prototype stage.
In 2020, RetailDetail will launch ‘The Future of Shopping’ in the Stadsfeestzaal shopping centre in Antwerp. It will be a global first, as a 'live' lab at this scale - where retail chains and tech firms will test brand new concepts together and directly measure their results - does not exist anywhere at the moment.
Virtual and augmented reality make shoppers more inclined to buy things, a new Belgian PhD study shows. “VR and AR fill in the gaps of traditional marketing”, the University of Brussels study finds.
For the first time in years, Apple is no longer number one in the list of the most innovative companies in the world as compiled by Boston Consulting Group. The new champion is Google, followed by Amazon. Both companies are heavily invested in artificial intelligence.