Return costs determine a large part of our online buying behaviour: almost one in two Belgians would not make an online purchase if they were charged five euros to return the products.
» Read more
Ikea has taken a minority stake in Optoro, an American start-up that develops software aimed at making returns more efficient. The investment fits in with the objective of the Swedish retailer to be a circular company by 2030.
» Read more
Working in a bol.com distribution centre is no laughing matter, although the situation is not as bad as in its American counterparts. Most disconcerting of all may be the consumer's shameless abuse of the webshop's relaxed return policies.
Amazon is putting a stop to customers that return too many items or that “misbehave” according to the retailer: whoever crosses the line, will be banned. Dozens of customers have taken to social media to complain about this unilateral account removal.
Products that receive positive reviews on web shops not only generate more sales, but also end up being returned more often, a study shows. High expectations also lead to an increased customer dissatisfaction.