Carrefour Belgium is building a new data cloud in collaboration with Google, that should guarantee streamlined supply chains and hyper-personalised customer experiences. The new way of working is operationally more stable, financially more interesting and also more environmentally friendly.
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French retail group Carrefour has launched a new, integrated shopper data, personalisation and media platform aimed at improving customer relations and enabling suppliers to align their offers with customer expectations.
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Walmart is rolling out a new staff app to simplify certain daily tasks and to improve service. All 740,000 store employees will receive a new Samsung smartphone for free before the end of the year.
Hugo Boss has made its webshop accessible to twelve additional countries, including Russia, Turkey and the United Arab Emirates. The German fashion label wants to double its online turnover in two years' time.
A Belgian shopping centre is introducing a navigation tool based on Augmented Reality (AR), which shows shoppers the quickest way to the shops. The app will be tested extensively in the coming weeks.
Starbucks plans to increase the number of branches from 33,000 to 55,000 over the next ten years. Only in 55 per cent of those new branches will you be able to drink your coffee onsite.
After seventy years, Ikea will stop publishing its paper catalogue. "Times change", the company says, speaking of an "emotional but rational decision".
Due to the coronavirus crisis profits evaporate almost completely in the global fashion industry: McKinsey expects a decrease of 93 per cent this year. Those who were able to grow did so either online or thanks to Asia-Pacific. Also in 2021, digital will still be the superstar.
Albert Heijn is no longer just a supermarket chain, but a "food technology company". As far as chief executive Marit van Egmond is concerned, digitisation can go even faster: goodbye tills and hello far-reaching personalisation.
Belgian supermarket chain Delhaize is replacing its loyalty card with an app that gives customers personalised discounts. In this way, the chain strengthens its healthy image and sharpens price perception, without getting bogged down in a price war.
Ralph Lauren cuts deeply in its costs and workforce: the American fashion label wants to save up to 200 million dollars by laying off 15% of its employees. That would cost some 3,700 people their jobs.
Despite the major impact of the corona pandemic, Inditex returned to profitability in the second quarter. Online growth is particularly strong and the retailer is taking further steps in its digital transformation.
Belgian luxury handbag producer Delvaux is opening its own webshop today. The company long resisted e-commerce, but its hand was forced by the corona crisis and the mandatory closing of its physical shops.
The Belgian launch of Lidl's Plus app has been a major success, but organisations representing the elderly now claim it discriminates against them.
The Dutch supermarket chain Jumbo will soon be launching its web shop in Belgium, commercial director Colette Cloosterman-Van Eerd said. The company is also expanding its online offering in the Netherlands, with amongst others a new app.
Inditex, parent company of Zara, Bershka and others, intends to be using purely sustainable fabric for its clothing by 2025. The move is part of a wider strategy focusing on sustainability and digital transformation.