Lifelong guarantee at IKEA Germany | RetailDetail

Lifelong guarantee at IKEA Germany

Lifelong guarantee at IKEA Germany

Ikea will offer its German customers a form of lifelong guarantee. As long as they have their original receipt, they will be able to return purchased items forever.

Already available for 3 years in Norway and Denmark


For the past 3 years, Danish and Norwegian Ikea customers have already been able to return items they have owned for years and that is exactly why the furniture store chain does not fear abuse.


"We believe it might happen a few times that customers will exchange their entire collection of online or store-bought furniture for new items in a few years' time", an Ikea spokesperson told Twinkle. An exception to the rule are plants, custom-fitted products and items from the bargain corner.


Other countries still have the 90-day return policy in place, with a 14-day return policy for online purchases. Every country can decide whether they want to introduce the new system.

Questions or comments? Please feel free to contact the editors

Considerably lower profit for DIY giant Kingfisher


British DIY chain Kingfisher’s net profit dropped more than 20 % in the past fiscal year because of a restructuring plan in its native land and weak French sales. attracts 45 million euro


Online furniture shop has attracted 45 million euro in a new investment round, which will be used to strengthen its position in current markets and to expand to new European markets. 

Ikea will "invest billions" to stay ahead of Amazon & co


In the next few years, Ikea aims to spend billions to “be as close as possible to the consumer” and to stay ahead of pure players like Amazon, according to new Chief Financial Officer Juvencio Maeztu.

Maisons du Monde surpasses 1 billion euro in turnover and targets UK


Maisons du Monde has broken through the 1 billion euro barrier in 2017. The French furniture chain continues its sturdy growth, also in the United Kingdom, but still adjusted its full-year forecast downward.

Ikea shows its store of the future


Ikea, in collaboration with Accenture, presented its store formula of the future at the Mobile World Congress. It was remarkable to see that it is a small inner-city store with (obviously) a lot of technology.

New leadership for Blokker Holding


On 6 February, Abel Slippens stepped down as chairman and member of the Board of Commissioners for Blokker Holding. Michiel Witteveen, who has plenty of retail experience, has succeeded him.

Back to top