Waitrose using cooled lockers for online orders

Waitrose using cooled lockers for online orders

British group of department stores Waitrose is starting up a system with lockers, where customers can pick up the food products they ordered online, without having to go into the store. Via a text message they will get a code to open the locker. The lockers can be kept at room temperature, but can also be cooled or be used for frozen goods.

Failed cooperation leads to innovation

The lockers are currently being tested at the company headquarters. Next year they will be installed at locations of the company. If the lockers are successful, Waitrose wants to start using them at locations where there aren't any stores available yet. Those lockers will then be stocked a few times a day.

 

The new lockers are an expansion of the classic online orders, which have been present since 2009 at a 150 locations and five drive-ins. Those drive-ins will also be expanded in the next couple of months.

 

Waitrose is continuing its efforts in pleasing the online consumer. This year the chain is also opening a ‘reception desk’, like those you might see in a hotel, in hundreds of locations. There customers can make orders online using a tablet, with or without the aid of the staff. They can also get help at the reception desk for packaging gifts bought in the shop.

 

The innovations coincide with the troubles Waitrose is having with Ocado: the chain had an exclusive deal with that company for the delivery of online orders until 2017, but Ocado has currently made a deal with rival Morrissons for the delivery of their products, starting January 2014.

Questions or comments? Please feel free to contact the editors


Amazon prepares own sports clothing collection

17/10/2017

Amazon is allegedly planning its own collections of sports clothing, having contacted manufacturers working for chains like Gap and Uniqlo. These are currently only producing small numbers of clothing for testing purposes.

H&M invests in old clothing recycling

12/10/2017

Swedish H&M has acquired a minority stake in Re:newcell, which targets the recycling of old clothing in order to ensure a more sustainable fashion industry.

Uniqlo's profit more than doubled

12/10/2017

In the past fiscal year, Japanese Uniqlo more than doubled its profit on the back of a 4 % turnover increase. The fashion chain forecasts international sales to soon outgrow those of Japan.

Gucci also halts fur production

12/10/2017

Fashion brand Gucci will no longer use fur in its clothing and accessories, as CEO Marco Bizzarri promised during his Kering Award for sustainable fashion acceptance speech for the London College of Fashion.

Fashion platform About You launches in the Netherlands and Belgium

11/10/2017

German fashion web shop About You, the second largest online European fashion retailer, officially launched in Belgium and the Netherlands following an unofficial launch in the Netherlands some time ago.

Luxury group LVMH exceeds third quarter expectations

10/10/2017

French luxury group LVMH has surpassed turnover expectations in the first three months of its fiscal year. Louis Vuitton and Christian Dior’s parent company managed a 12 % like-for-like turnover growth, to 30.1 billion euro.

Back to top