Since 17 June Belgian customers can pick up and also return their orders made on Zalando through a network of pick-up points. From now on customers can choose between delivery at home or the option to pick up their package at one of the pick-up points of bpost, the Belgian postal service.
“Many Belgians prefer pick-up”
“Many Belgian consumers prefer delivery through pick-up points, as this does not tie them down to the delivery times at home”, they say at Zalando. That is why the online fashion retailer is adding about 1,100 pick-up points, all at post offices - where customers already have to go to return packages - of bpost.
According to Zalando, the main benefit is that most of these points are also open outside regular business hours and on Saturdays. The German e-tailer also emphasises that the pick-up points can be used to collect deliveries, but also to make returns.
By the end of the year the retailer wants to expand the network to 1,500 locations. In a few weeks Zalando also wants to add ‘vending machines’ at certain bpost-locations, making pick-ups possible 24/7. The exact launch date of those machines is not yet known.