Taobao launches click-and-collect

Taobao launches click-and-collect

Online marketplace Taobao, part of Alibaba, has opened its own pick-up points in Hong Kong, the first time it gives its customers an opportunity to pick up their own orders.

7-Eleven

Taobao's 200 new pick-up points will be placed at several mail offices and American 7-Eleven stores in Hong Kong. Customers who decide to pick up their orders, will have to pay less.


According to Taobao, the pick-up service is because Hong Kong customers live busy lives and the company wants to offer flexibility. It is not the first time Alibaba and 7-Eleven have collaborated as customers can already acquire Alipay cards there, which allow them to pay on Alibaba's platforms.


Future expansion

Alibaba does not exclude additional pick-up points in the future, if there are suitable partners. "We will not blindly open up new locations. Instead, we will go with the flow in terms of customer needs", Teddy Lui (Alibaba's lead of eBusiness and service in Hong Kong and Macau) said.


Tmall.com, Alibaba's other online marketplace, has had pick-up points for several years.

Questions or comments? Please feel free to contact the editors


Carrefour buys stake in Showroomprivé

12/01/2018

Carrefour has obtained a 17 % minority stake in flash sale seller Showroomprivé with the intent of increasing its digital and non-food reach. Former shareholder Conforama did suffer a loss.

Will free home delivery disappear?

15/12/2017

A growing number of online orders also brings additional pressure on the logistical industry. Free home delivery can no longer be maintained according to research company ECC Köln. More flexible options should be installed.

Amazon brings its private labels to Europe

14/12/2017

After it introduced Amazon Prime to an increased number of European markets, Amazon is now bringing in its own FMCG private labels. Over the past few weeks, the online department store launched several private label products in Europe and it has plans for even more. 

Amazon Echo is now available in the Benelux

11/12/2017

Amazon announced it will ship its smart speaker Amazon Echo to another 28 countries, including Belgium and the Netherlands. Its own music streaming service will also get a local launch.

Luxury manufacturers can block retailers from selling on Amazon

07/12/2017

Luxury product manufactures can block retailers from selling their merchandise on online marketplaces like Amazon. The European Court of Justice has ruled on the matter after cosmetics manufacturer Coty filed a complaint.

Surge in mobile sales during Thanksgiving weekend

29/11/2017

During Thanksgiving weekend in the United States, which contains Black Friday and Cyber Monday, there was a big surge in mobile sales. Those two days saw a total sales figure of almost twelve billion dollar (just shy of ten billion euro).

Back to top