Ryanair not complying to European rules, says Test-Aankoop

Ryanair not complying to European rules, says Test-Aankoop

According to Belgian consumer organisation Test-Aankoop, low cost airline Ryanair is violating a recent decree of the European Court of Justice, which forbids online sellers to automatically include a cancellation insurance.

Are hidden options allowed?

While booking, Ryanair asks to state the country of residence, but travellers applying to this automatically buy a cancellation insurance. Only when you they at the fine print, possibly after they have already 'been had', travellers find the option "do not want one" hidden in the long list of countries to choose from.

 

Test-Aankoop claims this practice is “misleading" and that the choice has to be made more explicit. The original decree – regarding travelling site ebookers.com – ruled that it is illegal to automatically check the "I want an insurance" box. Ryanair didn't go quite that far, but in the opinion of Test-Aankoop, the Irish site did not comply to the verdict of the court, which states that “customers must be made aware that supplements are optional”.

 

It's not the only time that Ryanair takes the European rules lightly in its reservation process: choosing a seat during online check-in for instance is a paid supplement, but not everyone is aware of this.

 

Only 10% falls for it: “not misleading”

Ryanair does not agree with the label 'misleading', as - according to the company - only one in ten travellers actually take the cancellation insurance. Ryanair claims that, through its low cost policy, it does more for its customers than "other companies who have high rates and fuel surcharge. Such costs are inevitable, but customers aren't made aware of them either.

 

 

Translated by Sanne Raspoet

Questions or comments? Please feel free to contact the editors


Rocket Internet wants to go public with Home24

19/01/2018

Rocket Internet wants to go public with its furniture web shop Home24 in the summer. During the next few months, it will work tirelessly to improve the web shop’s results.

Carrefour buys stake in Showroomprivé

12/01/2018

Carrefour has obtained a 17 % minority stake in flash sale seller Showroomprivé with the intent of increasing its digital and non-food reach. Former shareholder Conforama did suffer a loss.

Will free home delivery disappear?

15/12/2017

A growing number of online orders also brings additional pressure on the logistical industry. Free home delivery can no longer be maintained according to research company ECC Köln. More flexible options should be installed.

Amazon brings its private labels to Europe

14/12/2017

After it introduced Amazon Prime to an increased number of European markets, Amazon is now bringing in its own FMCG private labels. Over the past few weeks, the online department store launched several private label products in Europe and it has plans for even more. 

Amazon Echo is now available in the Benelux

11/12/2017

Amazon announced it will ship its smart speaker Amazon Echo to another 28 countries, including Belgium and the Netherlands. Its own music streaming service will also get a local launch.

Luxury manufacturers can block retailers from selling on Amazon

07/12/2017

Luxury product manufactures can block retailers from selling their merchandise on online marketplaces like Amazon. The European Court of Justice has ruled on the matter after cosmetics manufacturer Coty filed a complaint.

Back to top