Ryanair not complying to European rules, says Test-Aankoop

Ryanair not complying to European rules, says Test-Aankoop

According to Belgian consumer organisation Test-Aankoop, low cost airline Ryanair is violating a recent decree of the European Court of Justice, which forbids online sellers to automatically include a cancellation insurance.

Are hidden options allowed?

While booking, Ryanair asks to state the country of residence, but travellers applying to this automatically buy a cancellation insurance. Only when you they at the fine print, possibly after they have already 'been had', travellers find the option "do not want one" hidden in the long list of countries to choose from.

 

Test-Aankoop claims this practice is “misleading" and that the choice has to be made more explicit. The original decree – regarding travelling site ebookers.com – ruled that it is illegal to automatically check the "I want an insurance" box. Ryanair didn't go quite that far, but in the opinion of Test-Aankoop, the Irish site did not comply to the verdict of the court, which states that “customers must be made aware that supplements are optional”.

 

It's not the only time that Ryanair takes the European rules lightly in its reservation process: choosing a seat during online check-in for instance is a paid supplement, but not everyone is aware of this.

 

Only 10% falls for it: “not misleading”

Ryanair does not agree with the label 'misleading', as - according to the company - only one in ten travellers actually take the cancellation insurance. Ryanair claims that, through its low cost policy, it does more for its customers than "other companies who have high rates and fuel surcharge. Such costs are inevitable, but customers aren't made aware of them either.

 

 

Translated by Sanne Raspoet

Questions or comments? Please feel free to contact the editors


Ikea launches store on Amazon

19/06/2017

Only a week after Ikea’s announcement about third party sales, the Swedish furniture store chain reveals its own store on Amazon, filled with an extensive product range.

Alibaba CFO forecasts enormous turnover growth

08/06/2017

Chinese internet giant Alibaba expects its turnover to grow 45 to 49 % in the current fiscal year, according to CFO Maggie Wu in an investor call.

European Commission may fine Google

07/06/2017

Google will possibly get a huge fine from the European Commission, following a seven-year investigation. The internet giant allegedly benefited its Google Shopping results in its own search results.

Strong online FMCG sales in 2016

06/06/2017

Online sales for “fast moving consumer goods” have grown 26 % in 2016 and now represent 35 % of its total global turnover growth.

Tesco executes a first robot-powered delivery

02/06/2017

For the first time in its history, British supermarket chain Tesco home-delivered a customer’s online order using a robot

JD.com fully focused on drones

23/05/2017

Chinese JD.com will build the largest Chinese logistics network for drones after reaching a deal with the Shaanxi province’s board. Some drones should even be able to carry 1,000 kilos.

Back to top