Former Apple and Amazon director heads to Tesco

Former Apple and Amazon director heads to Tesco

Tesco has appointed Allan Lyall as its newest "customer fulfilment director", a position he also held at Amazon and Apple. Now, he will mainly focus on customer service within the multichannel world.

Plenty of experience

Lyall will become part of Tesco's multichannel team and report to Robin Terrell. Lyall has worked with Terrell for 4 years at Amazon, where he was in charge for the company's fulfilment centers for 12 years. Prior to that, Lyall had been Apple's director of fulfilment in Paris.

 

He will now focus on customer deliveries, the click-and-collect service and the development and expansion of the future customer service. "Offering the broadest range of convenient fulfilment options which suit customers’ busy lifestyles is key to success in today’s fast-changing retail world, and I’m excited by the opportunity to help Tesco lead the way in offering the next generation of delivery and collection choices to its customers", Lyall said about his new position.

Questions or comments? Please feel free to contact the editors


Aldi will home deliver in the United States

16/08/2017

German discounter Aldi is starting one-hour deliveries for online orders in the United States, thanks to the support of American startup Instacart. Amazon’s reaction was swift: it will test lockers in which custumers can collect items within two minutes after ordering them.

Yoox-Net-a-Porter thrives thanks to mobile surge

03/08/2017

Online retailer Yoox-Net-a-Porter has managed to beat analysts’ expectations in the past fiscal year, thanks to a surge in mobile sales. For the first time ever, these sales contributed more than half of the retailer’s total turnover.

Lidl constructs new distribution center in Venlo

01/08/2017

Lidl will open a new distribution center in Venlo, which will cater its web shop’s customer base. The distribution center is not a Lidl Netherlands project, but apparently an international project.

Amazon places own pick-up lockers at consumers' homes

31/07/2017

Amazon announced The Hub, a system of pick-up lockers that can be placed everywhere. They come in different sizes and can be placed both inside or outside of buildings.

Amazon's profit takes enormous hit

28/07/2017

American Amazon’s profit plummeted in the second quarter and is also lower than what analysts had predicted, despite a 25 % turnover increase.

Amazon: a looming problem for other retailers

27/07/2017

Those who thought Amazon’s growth would slow down, were wrong: the company is now worth more than 500 billion dollars. The Amazon effect is even troubling other retailers and investors. How should they react?

Back to top