Ecommerce Benchmark has been launched | RetailDetail

Ecommerce Benchmark has been launched

Ecommerce Benchmark has been launched

Last week Ecommerce Foundation launched its Ecommerce Benchmark, in a collaboration with Dutch branch organisation Thuiswinkel.org. The tool will enable companies to compare and - if need be - improve their online activities.

"New management area"

In total, the tool offers 21 different indicators, tracking the entire customer journey alongside internal and external organisational and financial performances. "Ecommerce is a new area of management. Companies tend to make the same mistakes over and over again and try to re-invent the wheel. This benchmark is a perfect example of how national groups can create benefits together, benefits that companies cannot achieve individually", Wijnand Jongen, Thuiswinkel.org's president, said.

 

All information required from companies will be completely confidential and will not be used for any other purposes. Companies can even choose to fill in the required information anonymously.

 

The benchmark will be available to companies in the Netherlands, Austria, Denmark and Poland, with other countries still to come. Non-European companies have also expressed an interest in the benchmark tool.

Questions or comments? Please feel free to contact the editors


Microsoft builds competitor for Amazon Go

14/06/2018

Microsoft is working on its own technology that should render checkouts in stores obsolete. The American company says it wants to be an ally for the retail sector, mostly in its struggle against Amazon Go.

Amazon bans customers who return too much

24/05/2018

Amazon is putting a stop to customers that return too many items or that “misbehave” according to the retailer: whoever crosses the line, will be banned. Dozens of customers have taken to social media to complain about this unilateral account removal.

LVMH invests millions in fashion search engine Lyst

24/05/2018

French luxury group LVMH, led by Bernard Arnault, will invest millions of dollars in Lyst once again. The luxury fashion search engine wants to expand its global expansion this way.

Amazon now delivers packages to car trunks

25/04/2018

From now on, Amazon delivers orders to the trunk of your car. The retail and technology giant has given its Prime subscribers access to get packaged delivered to the trunk of their car, without any additional costs. The service is currently limited to the United States.

Dutch Beate Uhse division not bankrupt after all

05/04/2018

German Beate Uhse’s Dutch subsidiary has not gone bankrupt after all and will continue its activities in both Belgium and the Netherlands. The company revealed the information itself after bankruptcy rumours surfaced.

Amazon often cheaper than Dutch competitors

03/04/2018

Products that are available on both Dutch web shops and Amazon.de, are cheaper at Amazon in about half the cases. Not only do Dutch stores compete with Amazon.de, which ships to the Netherlands, but there are also rumours that Amazon.nl and Amazon.be will soon become more active.