Russian supermarket chain employs robots

Russian supermarket chain employs robots
Foto: FotograFFF / Shutterstock.com

Russian chain Lenta employed seven robots in its Moscow-based supermarkets. The Promobots will greet the returning customers by name, show new products and help with discounts.

Greet customers personally

Lenta is Russia’s second largest hypermarket chain and it has now introduced a robot in seven of its supermarkets. The robot move entirely independent and will engage customers. They will share information about discounts and other promotions, but also demonstrate new products. Thanks to facial recognition softare, they can even recognize the returning customers and greet them personally.

 

It is the first time autonomous service robots have been deployed in such high numbers in a retail environment, according to the Promobot developers. Robots have been used for a while, but more to fulfill repetitive chores with no actual customer contact: Ahold Delhaize subsidiary, Giant, introduced Marty this past summer. This robot continuously checks the prices and supplies across the store. He also makes sure there are no dangers in the store, like slippery floors or wobbly piles. Walmart is currently engaged in the largest robot-related trial: robots are scanning its aisles in fifty stores.

 

Mainly for major self-service stores

Whenever robots are used for customer interaction, the pilots are often temporary and small-scale, like the grocery-carrying robot at Auchan’s store in Englos; the order robot at KFC in Shanghai or the Pepper trial at Pizza Hut and Carrefour in Paris.

 

Consultancy firm Roland Berger performed a study on retail robotics and pointed out that these are mainly for major stores with a huge product range and self-service as the prime approach. Electronics and DIY are two other industries that could benefit from robots. In luxury for instance, people still expect a more personal, human approach.

Questions or comments? Please feel free to contact the editors


Gerelateerde items

Alibaba subsidiary on its way to Belgium

23/01/2018

Chinese Alibaba is looking whether it will open an Ant Financial store in Brussels, but it has not taken a final decision just yet. Its subsidiary is focused on financial products, like Alipay.

Carrefour cuts thousands of jobs in favour of e-commerce

23/01/2018

French hypermarket group Carrefour is laying off thousands of employees, CEO Alexandre Bompard announced today. His new transformation plan, focused on e-commerce, is intended to turn Carrefour into the “global leader in food transition”.

Unilever will cut jobs at Belgian retail sales team

22/01/2018

Unilever Belgium will restructure its team of store representatives and cut eleven jobs. The company confirmed that to RetailDetail.

This is how fast Amazon is growing in food

22/01/2018

E-commerce is still underrepresented in food sales, but Amazon’s American and European 2017 growth numbers are impressive. Are we close to a tipping point?

Amazon opens first cash register-free store

22/01/2018

Amazon will open its first cash register-free store in Seattle today, near its main office. The trial with its own employees will now be extended to the general public.

Will Unilever acquire tonic brand Fever-Tree?

19/01/2018

Tonic brand Fever-Tree appointed a new director, Kevin Havelock. Considering he leads Unilever’s sodas division, there is speculation that Unilever may acquire Fevertree Drinks and that has boosted its share.

Back to top