Test-Aankoop and European colleagues want 5 year guarantee on electronics

Test-Aankoop and European colleagues want 5 year guarantee on electronics

The European consumer organizations, including Test-Aankoop, demand that the legal guarantee for electronic appliances gets extended to 5 years: "It is the only way to fight the artificial aging of products."

Plenty of consumer complaints

Washing machines or refrigerators barely manage to last three years nowadays, with printers and smartphones breaking down even faster. Radio 1 program Hautekiet allowed listeners to weigh in with their stories after the story that Test-Aankoop will examine the conscious wear-down phenomenon.

 

That will be an expensive and time-consuming task, as "artificial aging" is difficult to prove, according to Test-Aankoop's Ivo Mechels on Twitter. "You do not see them often, with manufacturers saying that they produce more cheaply because consumers are so price-conscious, but in the end the consumer has to pay more if his washing machine only lasts a few years.

 

"That is why we want some security in place and to lengthen the legal guarantee from 2 to 5 years", a demand Test-Aankoop shares with other organizations. "Every European consumer organization thinks alike and we hope that Europe will create a new guideline. Right now, it is at two years and it should be longer."

 

No political agreement

Ivo Mechels has a supporter in Minister of Consumer Affairs, Johan Vande Lanotte: "A 5 year guarantee is in our election program, but there is no consensus in the government so far", his spokesperson Els Bruggeman confirmed to Het Nieuwsblad.

 

"We have worked on being able to enforce the guarantee, which is why we have made sure that every mediation office in one single office which will become operation on 1 January. It will also tackle complaints on the refusal to adhere to the guarantee. We also want to enable group claims, because a consumer will not go to court for a small sum, but it will become possible in group."

Questions or comments? Please feel free to contact the editors


Carrefour and Fnac Darty consider purchase alliance

01/12/2017

Supermarket firm Carrefour and electronics seller Fnac Darty are considering an alliance for their electronics acquisitions. The combination could lower purchase prices.

Media Saturn launches a first, fully virtual shopping world

21/11/2017

Saturn customers can use their own VR goggles to see products in two virtual environments. It is not yet possible to actually buy something in VR however.

Pieter Haas, CEO Ceconomy: "We sell the consumer a digital life"

03/11/2017

MediaMarkt’s parent company, Ceconomy, has the key to consolidate the European electronics industry even more. The retailer will sell services and solutions: “We help people make the right decisions.”

Ceconomy continues growth in transitional year

26/10/2017

Ceconomy, a former part of German Metro Group, achieved a 4.6 % fourth quarter turnover increase to 5.264 billion euro. Media Market’s parent company mainly made strides online.

Fnac Darty grew 6 % in third quarter

20/10/2017

Fnac Darty has raised its third quarter turnover by 6 % to 1.792 billion euro, with growth in the Benelux as well. The company also revealed the integration of both companies is ahead of schedule.

Samsung CEO resigns despite record profit

13/10/2017

South Korean Samsung has managed a record profit in its past quarter thanks to strong chip sales. However, one of its three CEO’s still decided to resign.

Back to top