A European Commission report says online trade provides more transparency, price competition and means for manufacturers to sell directly to consumers. On the other hand it also creates more trade obstructions and the disadvantages of free-riding.
Products that receive positive reviews on web shops not only generate more sales, but also end up being returned more often, a study shows. High expectations also lead to an increased customer dissatisfaction.
Online retailer ASOS is currently facing a lot of criticism after a British MP demanded a investigation into XPO, one of its logistical subcontractors. According to the claim, working conditions would be appalling, a claim Asos vehemently denied.
Online market place Etsy, which focuses mainly on vintage and artisan products, is growing very fast: gross sales were up more than 22 % on the back of double digit growth for both active buyers and sellers.
In its past quarter, German fashion web shop Zalando performed very well once more. Turnover grew 25 % to 916 million euro and its gross profit tripled to 77 million euro, thanks to the mobile shoppers.